Sidham Perfumes aim to give the best quality product for 100% customers satisfaction. We consider our responsibility to provide right help to our customers. However, if for any reason you’re dissatisfied with our products, we are there to give you right help. It is to be mentioned that the product must be returned in its original packaging with all the parts and original invoice for a refund. Please make sure that the product(s) are properly packed while you are returning them.
It is also to be mentioned that if Incorrect Product(s) is / are handed by you to Courier Service, Sidham perfume will not be responsible for any loss or damage or theft caused to such Incorrect packing or product(s) while in conveyance or otherwise.
How does it work?
- Don’t accept the parcel if seal is tempered while receiving parcel.
- Make a 360* courier opening video.
- Received defective / wrong product, we need a 360* degree angle product opening video as a proof.
After the purchase of a product, if you have received faulty or damaged product, it is our duty to guide you.
However, it is to be mentioned, our return policy will only be applicable, if the purchased product(s) are faulty or damaged. The refund/ return of the product shall be at compete discretion of the management of the Sidham Perfumes.
To navigate your concern, raise a ticket for the return of the product(s) by sending an email at our customer care forum, Sidhamperfumes2019@gmail.com
Our Customer Care team will reach out to you within a stipulated time period for your expressed concern & will get in touch with you and verifying the issue.
The verification process may take some time, but once settled up, Please courier us the product back with original packaging with all the parts and original invoice for a refund at the address mentioned on the bill. Return handling charges, as may be applicable shall be confirmed and charged accordingly , from the client.
The entire amount paid by you excluding shipping charges and deduction of other charges, as may be applicable for the product through any of the payment modes, will be returned to you in a bank account within a duration of 7 to 10 working days . Bank details will be taken during refund process. Please ensure that the details that are provided by you are correct. Sidham Perfume will not validate your Bank Account Number & not responsible if the funds are transferred to an unintended recipient. Please note that the shipping charges are nonrefundable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. We may assist you with third party vendors, however will not be responsible for any loss/damage. The client shall be solely responsible for the return. You should send the Goods at the following address: M/s Sidham enterprises 1868, 2nd floor Outram Lines Delhi 110009
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore,
We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Once your return request is verified, you can also choose between buying a new product or get a refund by writing to us at Sidhamperfumes2019@gmail.com
